This policy explains what account and transaction data jiliwild collects when you use our platform in eligible Philippines regions, how we use it, and what choices you have. Availability depends on local law; where access is permitted, this policy applies to every session, wallet action and support interaction on your account.
Account data handled under this policy
Maya and GCash wallet context covered
Contact path for data questions available
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POLICY SCOPE DETAILS
How jiliwild Handles Your information
When you open an account, we collect the details you submit during registration — your name, contact information and any identity documents required for verification. When you fund your account through Maya, GCash, GrabPay or PESONet, we record transaction references and wallet identifiers so your balance stays accurate and your withdrawal history is traceable. We do not store full payment credentials; those remain on the payment provider's own systems. Session data — device type, browser signals, and the pages you navigate — is collected automatically. We use this to maintain session continuity across devices, which matters when you return to the lobby mid-session on a different phone. This data is not sold to third parties. We retain account records for as long as your account is active and for the period required under applicable regulations in regions where the service operates. When you close your account, we retain only the minimum records required by law. You can ask us to review what we hold at any time through the support paths listed on this page. This policy applies to access where local law and eligible regions permit, and it may be updated; the current version is always shown at this address.
Maya
Transaction references linked to Maya deposits and withdrawals are recorded in your account wallet history. We do not hold your Maya PIN or full card details.
GCash
GCash wallet identifiers appear in your transaction log so you can match records on both ends. Credential storage stays with GCash, not with us.
GrabPay
GrabPay payment references are stored against your account session. These let you verify a transaction in your GrabPay app if a question comes up.
PESONet
PESONet transfers generate a reference number logged to your account. Keep this reference if you ever need to trace a bank-level query.
WHAT THIS COVERS
Where This Policy Applies and What It Does Not
Not every interaction on or around jiliwild falls under the same policy terms. This section clarifies which areas this policy governs directly and which are handled by separate parties. Understanding the boundaries helps you know where to direct a data question.
Account access and login
Covered by this policy. Any data you submit during login, session authentication or account recovery is handled by jiliwild under the terms described here. This includes device identifiers used for session continuity.
Wallet transactions
Partially covered. We record transaction references and balance changes on our side. The payment processing itself — including credential storage for Maya, GCash and GrabPay — is governed by each provider's own privacy terms.
Game and lobby content
Covered for behavioural data only. We log which game categories you open and how long a session runs. We do not share individual game-play records with studios or providers for marketing purposes.
Third-party links and services
Not covered. If you follow a link that takes you outside jiliwild — including payment apps or partner pages — this policy no longer applies. Those destinations have their own data practices.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data
You have real, actionable options under this policy. You can ask us to show you the account data we hold — this includes registration details, session logs and transaction references. If something looks wrong, you can ask us to correct it. Account details like your contact number or e-wallet identifier can be updated directly in your account settings after login; the fields and verification steps required are shown there. For anything that cannot be changed through self-service, raise a request through our support channel and we will handle it directly. If you want to understand how long we keep a specific record type, or if you have a concern about how data has been used, contact us in writing so we can track the request and respond clearly. We aim to acknowledge data-related queries promptly and to respond with a substantive answer within the timeframe required under applicable rules for eligible regions.
Review your records
Request a summary of the data we hold on your account by contacting support. We will confirm what categories of data exist and how they are used.
Correct account details
Name, contact details and linked wallet identifiers can be updated in your account settings. For identity-document corrections, contact support directly with the updated document.
Raise a data question
Send your question through the support channel with your account identifier. Written requests help us track the issue and give you a clear, recorded response.
Request account closure
If you want your account closed, contact support with your request. We retain only the minimum records required by applicable rules after closure.
REACH OUR TEAM
How to Contact Us About This Policy
For any question about this privacy policy — how data is used, what we hold, or how to make a correction — reach our support team through the channels below. Include your account identifier in any written message so we can locate your records quickly.
Live Chat
Open the chat widget from any page on jiliwild. Describe your data question and include your account identifier so the team can pull up your records directly.
Email Support
Send a written request to our support address listed in the Help section of your account dashboard after login. Written requests create a traceable record for both sides.
Account Dashboard
Log in and go to Account Settings to review or update contact details, linked wallets and notification preferences without needing to contact support at all.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
Our approach to data handling is built around keeping your account functional and your records accurate, not around collecting more than we need. Here is what that looks like in practice across the four areas that matter most to account holders.
Cookies and session data
We use session cookies to keep you logged in across pages and to maintain your lobby position when you return. You can manage cookie preferences through your browser settings. Disabling all cookies may affect session continuity.
Account security
Access to your account data is protected by the login credentials you set. If you suspect your account has been accessed without your permission, contact support immediately so we can review the session log.
Data retention
We keep account records while your account is active and for the period required by applicable rules in regions where the service operates. Transaction references linked to Maya, GCash and PESONet are part of those records.
Policy updates
When this policy changes, the updated version is published at this address. Continuing to use the platform after a posted change means you have seen the current version. Contact support if any change is unclear.
POLICY FAQ
Common Questions About This Privacy Policy
These are the data and privacy questions we hear most from account holders in eligible Philippines regions. If your question is not here, reach us through live chat or the email address shown in your account dashboard.
What personal data does jiliwild collect when I register?
We collect the name, contact number and identity details you submit during registration, plus any documents required to verify your account. Once your account is active, session data and transaction references are added to your record automatically.
Does jiliwild store my GCash or Maya wallet credentials?
No. We record transaction references and wallet identifiers so your account balance and history stay accurate, but your actual credentials — PIN, password and full account details — remain on GCash's or Maya's own systems. We never handle those directly.
Can I see the data jiliwild holds on my account?
Yes. Contact support with your account identifier and ask for a data summary. We will confirm what categories we hold, including registration details, session logs and transaction references, and explain how each is used.
How do I correct wrong information in my account?
Contact details and linked wallet identifiers can be updated directly in Account Settings after you log in. For corrections to identity documents, contact support with the updated file and your account identifier, and we will process the change.
How long does jiliwild keep my account data after I close my account?
After closure we retain only the minimum records required by applicable regulations in eligible regions. Transaction references — including those linked to Maya, GCash, GrabPay and PESONet — are among the records kept for the required period.
Who do I contact if I think my data was used incorrectly?
Send a written request through live chat or the support email shown in your account dashboard. Include your account identifier and a description of the concern. Written requests give both sides a clear, traceable record to work from.
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