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These terms govern how you use jiliwild — your account, wallet transactions through Maya and PESONet, and access to our lobby. Read through them so you know exactly where you stand before you start playing.
By creating an account on jiliwild, you agree to the conditions set out on this page. They apply from the moment your account is registered and remain in effect for every session, transaction and support interaction you have with us. Access to jiliwild and its lobby depends on local law and is available only in eligible regions where it is permitted. We do not extend access to regions where online casino activity is restricted under local legislation. These terms cover how your account is opened and maintained, how wallet transactions are processed through verified rails including Maya and PESONet, and how disputes or account issues are handled. If any section of this policy changes, we will notify you through the contact method on file for your account before the change takes effect. You must be of legal age in your jurisdiction to hold an account. We reserve the right to verify your identity and age at any point. If verification is not completed when we request it, access to your account and wallet may be paused until it is resolved. Any balance held during a verification pause remains in your account wallet and is not forfeited during that period.
Transactions processed through Maya are subject to the wallet terms set by Maya alongside these site terms. Any payment dispute involving Maya should be raised with us first before escalating to the payment provider.
PESONet transfers follow interbank clearing timelines. We process the instruction on our end promptly, but settlement time depends on your bank's PESONet schedule.
Your account wallet holds confirmed balances only. Pending transactions are visible in your transaction history but are not available for wagering until they clear.
Not everything that touches your jiliwild experience falls under the same part of these terms. This section maps out what is and is not within the scope of this policy so you can find the right contact or process when something comes up.
Rules for creating, holding and closing your account — including login, identity verification and account status — fall fully within this policy. Any access dispute is handled through our support team under these terms.
Deposits and withdrawals through Maya and PESONet are within scope. We process the instruction; the payment rail's own terms also apply to the transfer leg handled by that provider.
Game titles, odds, live table rules and sportsbook markets are governed by the specific game or sports rules displayed at the point of play. These terms set the account frame, not the game mechanics.
Links to third-party pages, partner content or external services are outside the scope of this policy. We are not responsible for the terms, accuracy or availability of any third-party service you reach from our site.
You have concrete actions available to you at any point your account is active. Your full transaction history — every deposit, withdrawal and wallet adjustment — is accessible from the account dashboard after login. If you spot an entry that does not match what you authorised, raise it through support within 30 days of the transaction date and we will investigate. For account details like your registered email or contact number, corrections can be requested directly through the account settings page; some changes require identity confirmation before they take effect to protect your wallet balance. If you want a record of the data we hold against your account, submit a request through our support channel and we will provide it in a readable format. You can also ask us to close your account at any time by contacting support — your remaining wallet balance will be settled to your verified Maya or PESONet account before closure is completed.
Your full deposit and withdrawal history is visible in the account dashboard. Each entry shows the amount, method and status — check it any time you need a record of activity on your wallet.
Update your registered contact details through account settings. Changes to core identity fields require supporting verification; the exact steps are shown in the settings form when you make the request.
Any question about how these terms apply to your account can be sent to our support team. We respond to policy questions through the same channels as account support — email and live chat.
You may close your account at any time. Contact support to initiate it. We will settle any balance to your verified withdrawal method before the account is deactivated.
If a section of this policy raises a question you cannot resolve on your own, our support team is the right starting point. We handle terms queries, account disputes and wallet questions through the channels below.
Start a live chat from any page on jiliwild. It is the fastest way to get a response on an account or terms question.
Send detailed terms or transaction queries to our support email. Responses include a case reference number so you can follow up if needed.
The help section inside your account covers common terms questions with step-by-step explanations. Check there first for account settings and wallet topics.
Your account data is stored and processed in line with applicable data protection requirements for the regions where jiliwild operates. We retain transaction records for the period required by applicable law and our internal audit processes; you can request a copy of your account data at any time through support. Cookies are used to maintain your session and keep your lobby state intact across devices — the cookie settings page lets you review what is active on your browser.
Your account is protected by login credentials you set and can update through account settings. If you suspect unauthorised access, contact support immediately and we will put a hold on the account while we investigate.
We keep account and transaction records for the period required by applicable law. When retention is no longer required, records are deleted or anonymised in line with our internal data policy.
When these terms change in a material way, we notify you via the contact method on your account before the update takes effect. Continued use of your account after the effective date means you accept the updated terms.
To request a correction to the data we hold, to ask about retention periods, or to query how a policy update affects your account, contact our support team through live chat or email.
These are the questions we get most from account holders about how the terms work in practice.
Yes. All wallet transactions processed through Maya and PESONet are covered by these terms on the jiliwild side. The payment provider's own terms also apply to the transfer leg they handle. If there is a discrepancy, raise it with us first.
Your wallet balance is not forfeited during a verification pause. It stays in your account and becomes accessible again once verification is completed. Contact support if you need to check the status of a pending verification request.
Submit a data request through our support team via live chat or email. We will compile a record of the account data we hold and provide it in a readable format. We respond to data requests within the timeframe required by applicable law.
Yes. Go to account settings after login and use the contact details section. Changes to identity-linked fields require verification before they take effect — the form will show you exactly what is needed when you make the request.
We notify you through the contact method on your account before any material change takes effect. You can also check this page directly at any time for the current version. Continued use of your account after the effective date means you have accepted the updated terms.
Raise it through live chat or email support within 30 days of the transaction date. Provide the transaction reference shown in your dashboard. We will review it and respond with findings. Transaction records in your account are the authoritative log for any dispute.